What best describes the relationship between a claims handler and the insured during a claim process?

The claims handler serves as a representative of the insurer to the insured during the claims process, acting as a point of contact for the insured while managing the claim. This relationship is essential, as it provides the insured with guidance and support in understanding their policy coverage, the claims process, and the steps necessary to resolve their claim. The claims handler's role is to ensure that the insured's claim is assessed fairly and efficiently, offering assistance and communication throughout the process.

This dynamic highlights the importance of collaboration between the claims handler and the insured, as it allows for transparency and trust, fostering a positive claims experience. While the insurer must protect its interests, the claims handler also seeks to address the concerns and needs of the insured, ensuring that the claim is handled in accordance with the policy terms and applicable regulations.