What is the role of a claims adjuster?

The role of a claims adjuster is primarily to investigate and assess insurance claims to determine the insurer's liability. This involves thoroughly reviewing the details of the claim, which may include speaking with the claimant, reviewing relevant documents, and inspecting any damaged property. The claims adjuster evaluates the circumstances surrounding the claim to decide whether the insurer is responsible for the payment and, if so, to what extent.

This position is crucial because it ensures that claims are handled fairly and in accordance with policy terms. A claims adjuster's assessment directly influences the amount of compensation that may be provided to the policyholder, making their expertise vital in the claims process. Their work is grounded in both legal and insurance principles, which helps uphold the integrity of the insurance system as they work to manage and resolve claims effectively.